Artificial Intelligence in Business Processes
Optimize your business with Dynamics 365, Power Platform, and Copilot
Artificial Intelligence in Business Processes
Optimize your business with Dynamics 365, Power Platform, and Copilot
DYNAMICS 365
D365 Sales
Centralize contacts, opportunities, and quotes to manage the entire sales cycle end to end. With AI and Copilot, prioritize leads, automate tasks, and deliver accurate forecasts. It integrates with Outlook, Teams, and Power BI to accelerate deals and enable real-time decision-making.
D365 Customer Service
Centralize cases, channels, and knowledge to resolve faster and with higher quality. With intelligent routing, SLAs, Copilot, and bots, your team provides omnichannel support via chat, voice, email, and WhatsApp—integrated with Teams and Power Platform.
D265 Contact Center
D265 Contact Center
Omnichannel contact center on the Microsoft platform: voice, chat, email, and WhatsApp with intelligent routing, IVR/ACD, a knowledge base, and bots with Copilot Studio. Native integration with Dynamics 365, Teams, and Power Platform. Real-time metrics to improve FCR, CSAT, and NPS.
POWER PLATFORM
Power Apps
Power Apps enables building enterprise low-code applications in days. We digitize processes, connect Dataverse/SharePoint/SQL/Dynamics 365, incorporate Copilot, and integrate flows with Power Automate. Secure web and mobile apps with M365 governance.
Power Automate
Power Automate orchestrates processes with cloud flows and desktop RPA. We connect Microsoft 365, Dynamics 365, SAP, SQL, and APIs; create approvals, notifications, and synchronizations. Copilot helps build flows with natural language. Governance and monitoring included in M365.
Power BI
Power BI turns your data into decisions: semantic models, interactive dashboards, and real-time KPIs. We connect ERP/CRM, Excel, and SQL databases; transform with Power Query and measure with DAX. RLS security and publishing to Teams/SharePoint.
Copilot Studio
We build agents and chatbots with Copilot Studio that understand natural language, draw on your data (SharePoint, Dataverse, web), and execute actions via Power Automate/APIs. Omnichannel (web, Teams, and more), human handoff, analytics, and Microsoft security guardrails.
COLLABORATION
SharePoint Online is Microsoft’s platform for intranets, content management, and collaboration. Build sites by department or country, document processes, apply versioning, and manage permissions. It integrates with Teams, OneDrive, and Power Automate, and provides enterprise search, multilingual support, metadata, and compliance policies.
Microsoft Teams is the hub for collaboration: chat, channels, meetings, and cloud calling/telephony. Co-author documents (SharePoint/OneDrive), integrate apps and flows (Power Platform), and add Copilot to summarize, take notes, and take action. Built-in Microsoft 365 security and compliance.
